Terms & Conditions

These Terms & Conditions govern all services provided by Isaure Lohest d'Hooghvorst, an independent web designer and software developer established in Belgium.

Any quotation accepted by the client constitutes acceptance of these Terms & Conditions.

Where a signed quotation conflicts with these Terms & Conditions, the quotation shall prevail.

Services may include, but are not limited to:

• website design and development;
• web application and SaaS development;
• WordPress, Shopify and Squarespace development;
• UI/UX design;
• technical consulting;
• website audits;
• API integrations;
• performance optimisation;
• maintenance;
• custom software development.

The exact scope of work is defined in the quotation.

Any work not explicitly included shall be considered additional work.

Quotations remain valid for thirty (30) days unless otherwise stated.

Work begins only after written acceptance and, where applicable, receipt of the agreed deposit.

Unless otherwise stated, all prices are exclusive of VAT.

Third-party costs such as hosting, domain names, software licences, APIs, subscriptions and plugins are not included unless explicitly specified.

Any expenses advanced on behalf of the client may be invoiced separately.

Invoices are payable within fourteen (14) calendar days from the invoice date.

Unless otherwise agreed, a deposit may be required before work begins.

Late payment automatically suspends ongoing work.

Late payments are subject to the interest and compensation provided by Belgian legislation concerning late payment in commercial transactions.

The provider reserves the right to suspend any ongoing work until outstanding invoices have been settled.

Estimated deadlines are indicative.

Delivery dates may be extended when awaiting:

• client feedback;
• content;
• technical access;
• approvals;
• payments.

Delays caused by the client do not constitute a breach by the provider.

The client agrees to:

• provide all necessary content and information;
• ensure that supplied materials do not infringe third-party rights;
• provide timely feedback;
• maintain ownership of all accounts relating to hosting, domains and external services unless agreed otherwise.

Deliverables must be reviewed within a reasonable period.

If no feedback is received, the deliverable may be considered accepted.

Requests outside the agreed scope may be quoted separately.

Unless expressly included in the quotation, maintenance services are not included after delivery.

Future interventions are billed separately.

The provider may assist with hosting, domains or third-party services but cannot be held responsible for outages, pricing changes or service interruptions caused by external providers.

Unless otherwise agreed, the client remains responsible for maintaining backups of their website, databases and content.

The provider cannot be held liable for data loss resulting from insufficient backups.

The proper functioning of the delivered work is guaranteed with the versions of the software, platforms, frameworks, libraries, plugins, APIs and third-party services in use at the time of delivery.

Future updates, modifications, discontinuation or changes introduced by third-party providers may affect compatibility or functionality and may require additional work, which may be quoted separately.

The provider cannot be held responsible for defects, incompatibilities or interruptions resulting from third-party software or services beyond their control.

The provider may use artificial intelligence tools as part of the creative or technical workflow.

All deliverables remain reviewed and validated by the provider before delivery.

Ownership of all deliverables remains with the provider until full payment has been received.

Upon full payment, the client receives the intellectual property rights necessary for the agreed use of the deliverables.

Open-source software, frameworks, plugins and third-party tools remain subject to their respective licences.

Unless otherwise agreed, the provider may display completed projects in their portfolio.

Both parties agree to keep confidential any information exchanged during the project.

This obligation survives the termination of the collaboration.

The client remains responsible for compliance with applicable privacy legislation, including GDPR.

The provider implements reasonable technical measures to protect data handled during the project.

The provider is bound by an obligation of means, not an obligation of result.

Liability is limited to the amount invoiced for the relevant project.

The provider shall not be liable for indirect damages, business interruption, loss of profit, cyberattacks, third-party failures or hosting outages.

If the project is suspended by the client, work already completed remains payable.

Deposits are non-refundable.

Projects suspended for more than three months may be subject to revised pricing and scheduling.

Neither party shall be liable for delays or failures caused by circumstances beyond their reasonable control.

These Terms & Conditions are governed exclusively by Belgian law.

Any dispute shall fall within the jurisdiction of the competent Belgian courts.